The rates are valid for only the number of Passengers as stated in the quotation. Any change in the number of travelers may cause the rates to be modified. The rates are valid for Indian national residing in India only. The rates shall be valid only for same day of issuance of quotation. Any discount/promotional offer is only valid/applicable on full and final payment.
An initial payment is a non-refundable, non-transferable advance amount as stipulated under “Payment Terms” below is required to be made by you within the prescribed timelines for us to initiate the booking. Such amount shall stand forfeited and the Company shall be under no obligation to refund this amount in the event that you cancel your booking or fail to adhere to the prescribed payment schedule or fail to fulfill the documentary requirements or unable to obtain a valid visa or unable to travel for any reason whatsoever or any other such defaults/reasons attributable to you.
Your booking is not confirmed until Yatra receives the advance payment and until you receive a confirmation invoice with respect to the same. Your reservation will be automatically canceled if advance payment is not received by Yatra by the advance payment due date. Yatra accepts credit card, debit card, net banking, UPI, Mobile Wallet, PayPal, Cash and Cheque. The total cost of the package includes 5% towards Goods and Services Tax (GST).
In the event Passengers opt for customizing the Tour or make an offline booking of the Tour, than Passenger shall be required to pay 1% assistance fee on the total transaction value in addition to the applicable Tour fee payable by such passenger, for carrying out such customizations or availing offline booking facility. However, the assistance fee shall be waived for the Passengers if they choose to make payment through NEFT, RTGS, IMPS, Cash deposit or UPI. Passengers are also advised to review and verify their booking invoice thoroughly and contact their Travel Agent or Yatra immediately if the invoice appears to be incorrect or incomplete. Yatra cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, Yatra reserves the right to re-invoice you with correct pricing. If final payment is not received by the due date as per the “Payment Terms” mentioned below, your reservation will be canceled and Yatra will retain your full deposit.
Yatra is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. Final handover of Hotel vouchers, Air tickets, Visa, Passport etc. will be done only upon receiving full and final payment and duly filled and signed BTQ documents by the passenger/s (wherever applicable). For payments made through cheque/traveler's cheque, such handover/dispatch will be done only after cheque clearance.
For Long Haul destinations such as USA, Australia, Africa, New Zealand, United Kingdom, Canada, Europe, Russia etc. More than 30 days prior to the departure date, Initial Booking Amount INR 30,000 per person or cancellation charges whichever is higher (non-refundable and non-transferable), 30 days prior to the departure date - 50% of the total tour cost, 15 days prior to the departure date - 100% of the tour cost required.
For Short Haul destinations such as Middle East, Thailand, Singapore, Malaysia, Indonesia, Maldives, Mauritius etc. More than 21 days prior to departure date ,Initial Booking Amount INR 10,000 per person or cancellation charges whichever is higher (non-refundable and non-transferable), 21 days prior to the departure date - 50% of the total tour cost. 10 days prior to the departure date - 100% of the tour cost required.
For Destinations within India, Nepal, Bhutan & Sri Lanka, Initial Booking Amount - More than 30 days prior to departure, 25% of the total tour cost or cancellation charges whichever is higher (non-refundable and non-transferable), 30 days prior to the departure date - 50% of the total tour cost. 15 days from the departure date - 100% of the tour cost required.
Note: Visa amount if applicable (non-refundable) will be over and above the Initial Booking Amount.
The final payment to be collected will be as per the ROE applicable on the day of actual final payment. Any fluctuation or change in ROE between the amount initially quoted by the Company and the ROE applicable on the date of final payment, will be borne by the cusotmer.
All Tour prices are based on rates (reflecting foreign exchange rates) known at the time of publication and may get effected at the time of departure. Single room supplements and triple and quad room reductions are listed where applicable. Such types of accommodation may not be available on all vacations. Your tour Price is a combination of Indian Rupees plus Foreign Currency towards overseas land arrangements. Tour Price is subject to change due to the fluctuation in Foreign exchange rate & increase in Airport taxes, European city taxes & Visa Fees as on the date of final payment. If any subsequent levies are imposed by any government/authority, etc. you will bear the same in addition to the tour cost. The date of foreign exchange applicable will be determined on the date of final actual payment to Yatra.
All services such as airline seats/hotel accommodation, transfers, cruise, sightseeing, meal, special activities etc. for group tour are pre-blocked well in advance. We are still liable to pay to all our suppliers/vendors the agreed charges including penalties, if these services are released or cancelled within the below mentioned time frame. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing. All cancellation will attract the following cancellation charges:
For Long Haul destinations such as USA, Australia, Africa, New Zealand, United Kingdom, Canada, Europe, Russia etc:
For Short Haul destinations such as Middle East, Thailand, Singapore, Malaysia, Indonesia, Maldives, Mauritius etc:
For Destinations within India, Nepal, Bhutan & Sri Lanka:
DISCLAIMER: IF A BOOKING IS HAVING TRAVEL TOUR COMPONENTS THAT NEED GUARANTEE BOOKING, WHICH MEANS NO CANCELLATION WILL BE ALLOWED ONCE BOOKING IS MADE FOR CUSTOMER. THEREFORE GENERAL CANCELLATION POLICY MENTIONED ABOVE WILL BE SUPERSEDED BY THE FOLLOWING CANCELLATION POLICY. IF CANCELLATION IS MADE ANY TIME ONCE THE BOOKING IS CONFIRMED IRRESPECTIVE OF NUMBER OF DAYS PRIOR TO DEPARTURE, 100% OF TOUR COMPONENT COST SHALL BE DEDUCTED.
The company assumes no responsibility for any additional cost or any fees accrued by you relating to the issuance and/or cancellation of air tickets or other arrangements that are not done through the Company. In addition to the initial non-refundable booking advance, Company shall be entitled to recover, deduct or set-off any other actual expenses accrued by the Company in case of any cancellations (including any amount borne towards visa rejection and flight bookings). All the passengers travelling on Yatra holiday tour must be in possession of a valid visa (wherever applicable). In the event that you have applied for visa facilitation by the Company, it is mandatory to submit all the relevant visa documents well in advance. However, kindly note that it is entirely discretion of the concerned consulate/ authority to grant/reject visa even after submitting all relevant documents and Company will not be held responsible for the same. In the event that you have applied for visa facilitation by the Company and the visa is rejected or not entertained by the embassy for any reason whatsoever, the amount charged for such facilitation by the Company (including fee or any other charges, if any deposited with the embassy) shall stand forfeited by the Company and under no circumstances shall the same be refunded. Such forfeiture is in addition to any other deductions that the Company is entitled to make under its cancellation policy.
Yatra is not responsible if any airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight, it is your responsibility to deal with the airline on which you are ticketed to reach your destination. Yatra is not responsible for any additional expenses you may incur prior to joining your package trip. Yatra is not responsible for and will not provide any refund for those portions of the package which is missed due to canceled, rescheduled, or delayed flights. For air arrangements purchased through Yatra, if any air/flight schedule requires a change, such Pre/Postponement of the travel date will attract the amendment fees as per actual and subject to availability. Yatra may assist the customer with hotel reservations for such overnight stay; however, the cost of the overnight stay (including hotel and meals) shall be at your expense. Please be advised that air/ flight routings / rescheduling shall be subject to availability and are not guaranteed by the Company. Company shall not be responsible for any loss resulting from cancellation or changes in gateways or travel dates originally provided by you. For customized / FIT (Free Individual Travel) package, the cost is calculated on lowest class airfare. Airline seat confirmation is subject to availability at the time of booking and any increase in airfare or airport taxes will be borne by the customer.
A request in writing for transfer from one tour to another to be made 60 days prior to the departure. It will lead to cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs. 5,000/- per person will be applicable in addition to the costs for re-processing your visas, air tickets etc. due to the transfer to another tour subject to the cancellation policy.
A minor traveler (i.e. travelers who are under 18 years old on the departure date) must be accompanied by an adult throughout the vacation. For any special requirements regarding airline tickets for children, please inform us well in advance as due to heightened security, many countries have adopted certain additional formalities/ practices to prevent abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations. The Company shall not be held responsible for consequences due to the noncompliance for such aforesaid requirements.
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour in the event when such changes may be necessitated due to unforeseen circumstances or factors beyond our control and Force Majeure events such as strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels/flights, cancellation/ re-routing of flights or railway, closure of /restricted entry at a place of sightseeing. In the event of such aforementioned circumstances, the Company shall promptly notify you of the same as soon as practicable and endeavour to provide you available alternative options. In the event that we source an alternative of higher standard or cost, we reserve the right to re - quote the booking amount based on higher rates. We will inform you of any change in prices and only after the receipt of your confirmation, proceed with booking. We try to avoid dates when big Fairs, Exhibitions and other events are held in certain cities as hotels are fully booked several months ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities due to airlines requirements, the points of entry and exit in a country may change. The same is subject to availability at the time of booking. In such case, weekend or other surcharges including Local taxes/ surcharges/ third party charges may be applicable over and above the package cost for the requested period and will be borne by you. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary. Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants in the group. We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in itinerary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, We may charge extra for the same at the time of booking or in the course of the tour.
At the time of booking, you must report to Yatra for any special attention requirement for any disability requiring special attention while on tour. Yatra will endeavour to make reasonable attempts to accommodate the special needs of differently abled travelers as far as possible, but shall not be responsible in the event it is unable to do so, nor responsible for any denial of services by air carriers, hotels, restaurants, or coach suppliers. Yatra cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motor coaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being. Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking. Yatra is not responsible for any missed activities due to a participant's inability to participate with the group. Most transportation services, including the touring motor coaches and cruise ships, are not equipped with wheelchair ramps. Yatra will not to be held liable for such deficiency of transportation services.
Once the final payment is received by Yatra, all the travel documents will be sent to customers or their travel agent. For Group Inclusive Tour (GIT) 5 days prior to departure date in case of International Holidays, 3 days prior to departure date in case of Domestic Holidays and within 3 working days for Free Individual Traveler (FIT) booking for both international as well as domestic holidays. If documents cannot be received through your Travel Agent or via e-mail and need to be delivered to any address by mail or courier. We will deliver the travel documents by mail or courier. In case Passenger is not able to collect the documents personally, then we would require an authority letter. The authority letter must authorize the person on his behalf for the collection of required documents, which should be in favour of Yatra Notwithstanding to the above, Yatra does not hold the responsibility if the Documents are lost in transit by the Traveler or his representative.
We will deliver the travel documents by mail or courier. In case Passenger is not able to collect the documents personally, then we would require an authority letter. The authority letter must authorize the person on his behalf for the collection of required documents, which should be in favour of Yatra Notwithstanding to the above, Yatra does not hold the responsibility if the Documents are lost in transit by the Traveler or his representative.
For the visa guidance, the charges will be levied. Such charges include the actual visa charge, costs incurred and service charge. We may only assist you in preparing and submitting the UK and US visa application based on documents provided to us however lastly it has to be directly obtained by you.
In case, if you do not get your visa, you will be liable to pay the applicable Cancellation charges plus Visa Fees. If you already possess a visa or wish to do the visa/s on your own, you would be entitled only for the refund of actual visa/s cost and the portion of charges attributable to our service charges will still have to be paid by you.
No refunds either in part or full will be made for unused services and transportation on the tour, where group activity tickets are involved or for voluntary modifications made by the traveler.
Untill and unless Yatra receives the specified non-refundable booking amount, there is no contract between Yatra and the tour participants. The full payment must be received in accordance with prescribed payment schedule. If the amount is not paid in accordance with the payment schedule, Yatra reserves the right to cancel the booking with consequent forfeiture of booking amount and/or apply scale of cancellation charges as mentioned in the brochure (whichever is higher). Any payment made to the travel agent would not constitute payment to Yatra, until the same is remitted to the account of the Company.
You can also avail the services by registering and booking your tour/services online through our website. Our website provides the facility of making online booking of tours and services. However, Yatra cannot give any guarantee or warranty with respect to the website-booking engine, which could malfunction due to well-known reasons including but not limited to software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments is kept secure and confidentia.
On receiving your acceptance (in the form of signed hard copy) that you have read, understood and accepted the Terms and Conditions, then only, the online booking shall get effective. The Company reserves the right to decline to register any person/s for any tour or to cancel their registration without assigning any reason to the traveler. Any customized or recommended tour itinerary posted on the website is only a tentative proposal outline of holiday. We are not holding any confirmed hotel reservations for your travel.
The refunds of foreign exchange component of the tour cost will depend upon our buying rate of that refund date. You can check the Rate of exchange through our sales network, which shows our buying and selling rate for foreign currency applicable for that day. The Indian Rupee is converted into foreign exchange component of the tour cost in the following way: (a) at the time of booking: on our selling rate applicable on that day. (b) At the time of refund: on our buying rate applicable on the date of refund.
Being the travel and holiday organizer we only inspect and select the services, and do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour.
Therefore, please carefully note that:
(1) you will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible for the consequences if you breach such rules and regulations
(2) If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same
(3) we cannot be held responsible for any delay, efficiency, injury, death, loss or damage occasioned due to act or default of such service providers, their employees or agents
(4) All the sightseeing tours and excursions are organized by local companies. In case, any event/sightseeing/attraction is missed the Company’s liability will be limited to return the cost of that attraction/event.
Please refer to the itinerary in the brochure / website for details of the meals, which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. We do not assure special meals or Special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. In case, if you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour than the coach tours. Yatra reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal allowance may be paid to you to enable you to have a meal of your own choice.
Yatra selects hotels for your stay, which give comfort and value for money at provided locations. For various reasons, such as reducing the overall traveling time on the coach for the following day, the hotels may be chosen away from the city centre. We cannot guarantee the availability of adjoining rooms / Interconnecting rooms / non-smoking room / rooms on the same floor etc. as it is to be noted that some hotels do not have air conditioners or fans. For international destination usually, the Check-in time is 14:00 to 15:00 hours and Check out time is 11:00 to 12:00 hours. For Domestic Destination usually the Check-in time is 12:00 to 14:00 hours and Check out time is 9:00 to 11:00 hours. in case of early arrival, you may have to wait till the rooms are cleared. During the tour, if you seek to change the room, the same will be subject to availability and you will need to pay any additional charges, as may be applicable.
We generally provides air-conditioned / luxury coaches to our traveler. However, we are not responsible if the air-conditioning equipment malfunctions for any reason. On group tours, as seat rotation system is followed, sometimes you may not be allotted seat numbers. Transfers (seats in coach) are on fixed timings. You must follow the instructions of the Tour Manager in this regard. Comfort stops are provided every 2-3 hours, after appropriate intervals. The foregoing timings are indicative only.
Though some of the coaches are equipped with emergency washrooms, such a facility can be used only in case of a dire emergency. The coach drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided.
If you or any of your co-passengers misses any service due to unpunctuality, we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers. Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Please keep the coach clean to avoid discomfort to yourself and other tour participants. Please take care not to leave behind any property in the coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.
Please note that it is often difficult to get porters to assist as hotels may or may not provide porterage service. Thus, porterage is not included in the tour price. It is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The recommended suitcase size should be of 158 cms. (width-length-height).
We shall in no circumstances whatsoever be liable to you or to any person accompanying you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to over booking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delay or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking. As the same is beyond our control. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you. However you will be free to pursue your remedies against the concerned airline.
It is to be noted that most of the Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and it is advisable to you to carefully read and understand the rules and regulations of the airline, in this regard. In the case of low cost carriers when used by Yatra during the tour, the permitted baggage allowance may be lower than what is mentioned by the airlines.
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively "baggage") at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. In case, if you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible.
Before Departure: If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by us to you on your request. Over and above this you will also be required to pay an Airline seat re-booking and reservation fee as actual depending on the airline and airline might also charge the fare difference in the next available booking class (subject to availability of seats and ticket validity). Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and/ or to your next destination when your tour ends. We shall not be liable to refund any amount to you in this regard.
After Departure: It is necessary to have your return air seats to India confirmed prior to your departure from India. If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class.
This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court/forum/tribunal in Gurgaon only.* All international tours are subject to RBI/GOI approval. One/Some Member(s) May Sign Booking Documents on behalf of a Group. In case of one or more participant on behalf of all tour participants (whose name is mentioned in the Booking Form) sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf. Accordingly it shall be deemed that all such tour Participants have signed the booking documents.
DISCLAIMER: THIS IS A COMPUTER-GENERATED AGREEMENT AND IT DOES NOT REQUIRE A SIGNATURE. THIS DOCUMENT SHALL NOT BE INVALIDATED SOLELY ON THE GROUND THAT IT IS NOT SIGNED AND SHALL BE BINDING ON THE PARTIES TO THE INSTANT AGREEMENT.